The City of Lancaster, Pennsylvania, is responsible for routine inspections, maintenance, and performance evaluations of all Green Infrastructure best management practices (BMPs) within its jurisdiction. Previously, these activities were tracked using hand-filled field forms, with data manually entered into the City’s system—an inefficient and increasingly unsustainable process, especially following recent combined sewer overflows (CSOs) during heavy storm events.
To improve efficiency and data management, the city sought a more streamlined solution. Terraphase responded by delivering an intuitive, user-friendly data collection system designed to enhance field operations, reduce manual entry, and improve the overall tracking and management of BMP maintenance activities.
Scope of Services
Terraphase developed a smart data collection solution using the Environmental Systems Research Institute, Inc. (ESRI) ArcGIS Online platform, offering users an intuitive interface to streamline BMP inspections and work order management. A dispatcher dashboard allows inspections and work orders to be scheduled in advance, with real-time tracking of locations and estimated durations to support efficient planning. Built-in data validation ensures accuracy by allowing only relevant, complete entries. After submitting a BMP inspection, the system automatically sends an email to the Green Infrastructure Stormwater team, detailing any required maintenance and triggering prompt work order generation.
Notable Accomplishments
- Developed a smart data collection system using ESRI ArcGIS Online
- Automated email alerts to streamline maintenance response and work order generation
